Rental Vehicle Terms and Conditions

This is a Contract between You, the (prospective) hirer and WA EXPERTS to rent the motor vehicle described in the contract including all accessories, tools, and equipment.

OUR COMMITMENT TO YOU

WA EXPERTS is a niche 4WD vehicle rental company. We aim to meet your 4WD vehicle rental expectations on every occasion and to make the experience as easy as possible. Your input as a customer informs what we do and how we do it so if you feel that something is working well or could be improved, please let us know. We value any feed-back on our products and service.

CONSUMER RIGHTS STATEMENT

All Your rights set out in this Rental Contract are in addition to Your rights as a consumer (‘Applicable Law’) under applicable consumer protection legislation, including the Australian Consumer Law. Your Consumer Rights are not excluded, restricted or modified by this Rental Contract. You can find out more about Your Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities. All Your rights set out in this Rental Contract are in addition to Your rights as a consumer (‘Applicable Law’) under applicable consumer protection legislation, including the Australian Consumer.
1. DEFINITIONS

Accident / accidental / accidentally” means an unforeseen, unintended, and unexpected event, which occurs suddenly and at a specific place and time.

Australian Consumer Law” means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) as amended or replaced from time to time.

Authorised Driver” means the hirer or any additional driver who is noted on the Rental Contract as an Authorised Driver.

Charge Card” means the credit card or debit card You nominated at the start of rental for the debiting of charges under the Rental Contract.

Collection Costs” means WA EXPERTS reasonable costs of collecting unpaid rental charges plus administrative and legal cost from You;

Excess Amount” means the amount shown as Excess Amount on the Rental Contract. 

Option 1 – Silver”means the product called Silver that You may purchase before the rental commences to reduce any excess amount payable;

Option 2 – Platinum” means the product called Platinum that You may purchase before the rental commences to reduce any excess amount payable;

Gazetted Road” means a road which has been named and published as a public road by the local council or state government.

Vehicle Excess” means the excess described on the Rental Contract as Silver or Platinum which reduces Your financial responsibility for loss damage to the Vehicle to the Excess Amount.

Off Road” means any area that is not a gazetted road nor a sealed road nor an Unsealed Road and includes, but is not limited to, unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters or any other body of water, sand, deserts, rocks, fields, paddocks or grassed areas.

Overhead Damage” means damage (excluding hail damage) to the Vehicle above the top of the door seal or the top of the front and back windscreens, or damage to the third party property, caused by the Vehicle coming into contact with anything overhanging or obstructing its path, objects being placed on the roof of the vehicle, or You or any person standing or sitting on the roof of the vehicle;

Rental Charges” means the fees, costs, amounts and charges specified on the Rental Contract and in these Rental Vehicle Contract Terms and Conditions.

Rental Period” means the period commencing on the date shown on the Rental Contract and ending on the date that You return the vehicle to WA EXPERTS;
Track” means a narrow path or road with a rough uneven surface, especially one made by people or animals frequently moving through the same place or any named Road with the word ‘Track’ or ‘Route’ in its name.

Unsealed Road” means a road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.

Vehicle” means the vehicle described on the Rental Contract (or any substitute vehicle), and includes its parts, components, keys, keyless start or remote control device, accessories and contents supplied by WA EXPERTS.

Wading Depth” means the maximum depth of water You are allowed to cross while driving on a road which is not closed, and the water is not flowing faster than slow walking speed.

WA EXPERTS” means Forrestdale Nominees Pty Ltd t/a WA EXPERTS, ABN 89 603 558 327

We”, “Us” or “Our” means WA EXPERTS or one of our representatives or employees.

You”, “Your” or “Hirer” refers to the person(s) with whom the Rental Contract is made.

2. VEHICLE CONDITION AND RETURN

The vehicle is delivered to You in clean, good operating condition. You agree to return the vehicle in the same condition, and with full fuel tank(s) to the
location specified in the contract and on the time and date there specified. WA EXPERTS may take possession of the vehicle without prior demand and at Your expense, if it is illegally parked, used in violation of the law or of this contract or if it is apparently abandoned. WA EXPERTS must be notified and agree to any extension of the period of hire beyond that stated in the contract in advance of the return date or the vehicle will be immediately reported as stolen.

3. UNAUTHORISED AND PROHIBITED USE

a) Persons who must not drive the vehicle:
  1. ) A person who is not registered as a driver with WA EXPERTS
  2. ) A person who is not licensed for that class of vehicle
  3. ) A person whose blood alcohol concentration exceeds the lawful percentage
  4. ) A person who is under the influence of drugs
  5. ) A person who has given or for whom You have given a false name, age, address or driver’s licence details
  6. ) A person whose driver’s licence has been cancelled, endorsed or suspended within the last three years
  7. ) A person who has held a driver’s licence for less than two years or who’s licence is subject to displaying L, P or E plates or has been subject to displaying any plates at any time during the last 12 months before the commencement of this rental contract
b) Circumstances in which and/or for which the vehicle must not be used:
  1. ) Outside the area of use limitations shown in the contract
  2. ) On (4WD) Tracks, unless authorised in writing by WA EXPERTS
  3. ) On any part of any beach
  4. ) To carry persons for hire or to carry any inflammable, explosive or corrosive materials (excluding a reasonable limit of gas for cooking purposes in approved containers) unless authorised in writing by WA EXPERTS
  5. ) To propel or tow any vehicle, trailer, boat or other object unless WA EXPERTS has authorised such use in writing
  6. ) To carry any greater load and/or more persons than is lawful or use in a manner or for a purpose other than for which it was designed and constructed
  7. ) To carry any other load on top of the vehicle than the by WA EXPERTS supplied camping equipment
  8. ) For racing, pacemaking, reliability trials, speed trials hill climbing or being tested in preparation for those purposes
  9. ) In a dangerous manner
  10. ) In contravention of any legislation or regulation controlling vehicular traffic or for any illegal purpose

4. FINANCIAL OBLIGATIONS

Joint hirers and all drivers are jointly and severally responsible for payments under this contract including; a) All rental charges specified in the contract b) All charges claimed from WA EXPERTS in respect of Toll Road costs, parking or any other traffic violations incurred during the period of hire or until such later time as the vehicle is returned to WA EXPERTS c) All loss or damage to the motor vehicle, Third Party Damages, legal expenses, assessment fees, towing and recovery, storage and company service charges where
  1. ) any condition of this Contract, and in particular condition 2, or any special condition stated in the contract has been breached;
  2. ) You have left the vehicle unlocked or left the keys in the vehicle;
  3. ) the vehicle is totally or partially immersed in water, regardless of cause;
  4. ) the interior of the vehicle is damaged;
  5. ) the tyres of the vehicles are damaged other than by normal wear;
  6. ) the vehicle is damaged by driving it under or into an object lower than the height of the vehicle;
  7. ) You have failed to maintain all fluid, oil and fuel levels or failed to immediately rectify or report to us any defect of which You became aware;
  8. ) Your failure to secure properly any load or equipment which leads to loss caused by any part of said load or equipment;
d) The following credit or debit cards will be accepted: Visa credit or Visa debit card, Mastercard credit or Mastercard debit card and American Express credit card. A non-refundable 2% administration fee will apply to all Visa and Mastercard transactions and a 2.8% administration fee will apply to American Express transactions ( except bonds ) e) Hirer agrees that any charge following from this contract can be charged to the Charge Card kept on file f) If the Credit or Charge card charge fails, WA EXPERTS will notify You by email on the email-address listed on the Contract and You will need to make payment within 7 days of that notification.

5. VEHICLE EXCESS & OPTIONS

Registration Third Party Insurance covers Personal Injury in most cases;however, WA EXPERTS recommends that all clients take out Personal InjuryTravel Insurance. All damage to the vehicle or to the property of a Third Party is fully covered by insurance. The first $6,000.00 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle is the hirer’s responsibility (includes single vehicle accident, windscreen and/or tyre damage new replacements, overhead and/or underbody damage, towing and/or recovery costs, vehicle theft, fire or break-in). Also included in this expense is the cost of the daily rental for the period the vehicle is unavailable due to accident repairs. The excess applies to each claim, not each rental. 

In the event of an accident, regardless of who is at fault, the excess is applicable and must be paid when the accident is reported, not when the rental is completed. If WA EXPERTS successfully recovers the cost of the damages from the Third Party, the excess will be refunded. It should be noted that Third Party Claims can take an indefinite amount of time to be resolved. WA EXPERTS cannot foresee the outcome of these claims as these decisions are made by the Insurance Company and the Third Party, whether they are insured or not.

In most situations, the excess of $6,000.00 can be reduced by purchasing one of the following options.

OPTION 1    Silver

Vehicle

2 WD vehicle
4 WD vehicle

Cost

$25 per day (capped at 50 days)
$45 per day (capped at 50 days)

Excess

$2000
$2000

Bond

$2000
$2000

The first $2,000.00 of all accident costs is the hirer’s responsibility (except for the ” clause 7 ” listed below), including damage to Third Party property or to the rented vehicle (includes single vehicle accident, windscreen and/or tyre damage with new replacements, towing and/or recovery costs, vehicle theft, fire, or break-in). Also included in this expense is the cost of the daily rental for the period the vehicle is unavailable due to accident repairs. The excess applies to each claim, not each rental. 

OPTION 2    Platinum

Vehicle

2 WD vehicle
4 WD vehicle

Cost

$35 per day (capped at 50 days)
$65 per day (capped at 50 days)

Excess

$500
$500

Bond

$500
$500

6. DAMAGE COVER

a) This clause 6 does not apply to any damage or loss for which WA EXPERTS is liable to You under this Rental Contract. Remember that references to the “Vehicle” include all of its parts, components, accessories and contents (see the definition of “Vehicle” in clause 1).

b) Subject to this clause 6, and to the fullest extent permitted by applicable law, You are liable;

  1. ) for the loss of, and all damage to, the Vehicle; and
  2. ) for all damage to the property of any person:

I. which is caused or contributed to by You or an Authorised Driver; or
II. which arises from the use of the Vehicle by You or an Authorised Driver.

If, where applicable, You pay the excess shown on the Rental Contract for each separate event involving damage to or loss of, the Vehicle or for each separate event involving damage to the property of any third party which is caused by or arises from the use of the Vehicle by You or an Authorised Driver, WA EXPERTS waives Your liability under clause 6(a) for damage to the Vehicle or loss of the Vehicle.

c) You must always pay, and clause 6(b) does not cover:

    1. ) the excess shown on the Rental Contract if there is damage to or loss of the Vehicle or if there is damage to the property of any third party;
    2. ) the cost of rectifying any tyre damage not attributable to normal wear and tear;
    3. ) the cost of repairing any damage caused deliberately or recklessly by:

I. You;
II. any other driver of the Vehicle; or
III. any passenger carried during the Rental Period;

  1. ) the cost of repairing any damage to the Vehicle or to third party property caused by You or an Authorised Driver using, or permitting the Vehicle to be used, in any area prohibited by the Rental Contract;
  2. ) the cost of repairing overhead or roof damage caused by, but not limited to, contact between the Vehicle and objects overhanging or obstructing the path of the Vehicle; or
  3. ) the cost of repairing any water damage to the Vehicle or any underbody damage, and any resulting damage from that underbody damage, to the Vehicle.
  4. ) under any circumstances where the Vehicle has been refuelled with fuel other than that recommended by the Vehicle manufacturer.
  5. ) under any circumstances where the Vehicle and its keys are unsecured.
  6. )water or other contamination of fuel

d) For the purposes of this clause 6, You must pay for any damage or repair that may be reasonably determined by WA EXPERTS the amount which includes:

  1. ) the cost of repairs to the Vehicle or the market value of the Vehicle at the time of the loss or damage, whichever is the lesser;
  2. ) appraisal fees;
  3. ) towing, storage and recovery costs; and
  4. ) a per day loss of use fee based on the estimated downtime of the Vehicle.

If the amount determined by WA EXPERTS and paid by You under this clause 6(d) exceeds the final cost of the damage or repair, WWA EXPERTS will refund the difference to You.

7. GENERAL PROVISIONS

a) You will promptly report any incident involving loss or damage to the vehicle to WA EXPERTS and the police authorities
b) You release WA EXPERTS from all claims for loss or damages to Your personal property left in the vehicle or on our premises
c) WA EXPERTS gives no warranty as to any matter whatsoever including without limitation the condition of the vehicle and equipment
d) Smoking or cooking is not permitted inside any part of the vehicle under any circumstances. You will be liable for all costs associated with tobacco or food smell in the vehicle including, but not limited to, extra cleaning cost and loss of rent.
e) It is the responsibility of the hirer to daily, and at least once every 1000KM, check oil levels and top up if necessary. Failure to do so could lead to expensive repairs at the cost of the hirer. 
f) Our rooftop tents and ladders are suitable for persons up to 100KG, hirer is liable for any damage caused by exceeding this limit.
g) The use of the rooftop tents and awnings is demonstrated and explained at vehicle pick-up. Any damage caused by misuse will be charged.

8. AMENDMENT AND CANCELLATION CHANGES

8.1 We reserve the right to charge You a AUD $50.00 Amendment Fee for all amendments after a booking deposit has been paid or a confirmation has been issued.

8.2 Booking amendments may result in the rate booked being re-calculated at the rate applicable on the date of amendment.

8.3 An amendment of the booking dates or vehicle type after a booking has been confirmed may be treated as a cancellation and the appropriate fees will apply.

8.4 Cancellations must be notified by email to Us at [email protected]

8.5 The following CANCELLATION FEES apply to any booking cancellation after confirmation of booking or payment of deposit:
(a) cancellation more than 60 days prior to pick up: AUD $200 fee will apply
(b) cancellation from 60 to 30 days prior to pick up: AUD $500 fee will apply
(c) cancellation from 29 to 14 days prior to pick up: AUD $1000 fee will apply
(d) cancellation from 13 to 1 days prior to pick up: AUD $1000 fee or 50% of the Total Rental (whichever is greater) will apply
(e) cancellation on the day of pick up or a No Show: 100% of the Total Rental will apply, including any applicable One Way Fees or Location Charges. 

8.6 If booking travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

8.7 Late pick-up or early return of the vehicle does not entitle the Customer to any refund of the unused days of the rental.

8.8 Where We are unable to provide services because of circumstances beyond Our control, a credit will be provided to You to the value of any non-refundable cancellation fees or unused rental charges, and a reasonable service fee may be requested to cover any administration costs. All Parties acknowledge and agree that this does not constitute impossibility of performance or frustration of this Agreement. Credits will be valid for 24 months from the date it is advised that Your rental cannot be fulfilled as originally booked, or as separately agreed with Us in special circumstances.

8.9 For the purpose of clause 8.8, examples of circumstances that may be beyond Our control include: a natural disaster such as an earthquake, tsunami, volcanic eruption or wild fire, a weather event, strike, terrorist attack, public health event, epidemic or pandemic, governmental, regional or local authority restriction or ban, change in law.

These rental Terms and Conditions have been updated on 5 March 2021.

Click here to download these Rental Agreement Terms and Conditions as a PDF.